BEFORE PURCHASE
Q. Can I preview sounds and music for free?
A. Yes. Just click on the Audio Preview or "Listen" icon near each sound description.
Q. Are the audio previews short, low-quality versions of the actual samples?
A. Yes, this is done to allow for faster streaming and the quick audition of audio samples, as the Serafine Collective library is too extensive to present each sound in full.
Q. Can I preview video clips for free?
A. Yes. Just wait for the video player to appear below each detailed description of a video file.
Q. How do I pay for your videos, photos, sounds and music?
A. Visa, Mastercard, Discover or American Express are accepted for payment.
PURHCASING
Q. Why do some previews sound low-quality?
A. Previews are presented at a low-resolution so that they will stream fast for evaluation purposes.
AFTER PURCHASE
Q. I paid for my downloadable product, where is it?
A. Once your order has processed, you will receive an email indicating that your product is available for download. You can then proceed to log into "My Account" at SerafineCollective.com to access the download link. See the "Download Procedure" link contained in the Delivery section of the footer below for more details.
Q. How do I track my account?
A. Your unique email address is used for referencing your profile.
COPYRIGHT AND LICENSING
I. Music
Q. How do I account for performing rights (i.e. ASCAP, BMI and/or SESAC) for music used in feature films or television?
A. Under our standard license, if you are releasing a feature film or tv project with a production budget of over $200,000 USD (inclusive of the marketing, advertising, and promotions budget), you must provide ASCAP, BMI and SESAC or your local performance rights organization with a CUE SHEET. You must provide us with a copy of the CUE SHEET within thirty (30) days of each broadcast performance use. The CUE SHEET is necessary to ensure that the appropriate performance royalty organization secures payment from the broadcasting company for the benefit of the copyright owners.
Q. How many units of a product can I sell that contains music from SerafineCollective.com under your standard license?
A. You may manufacture and sell a product of up to 10,000 units that contains music from SerafineCollective.com. If you wish to produce over 10,000 units, please contact us to obtain a special license.
Q. May I add vocals and additional instrumental to your music and sell the resulting song on my own album?
A. No. Under our Conditions of Use, adding your own vocals or additional instrumentation to our existing tracks to create your own song is strictly prohibited.
II. Photos, Video, and Visual Effects
Q. Can I use your Photos, Videos and Visual Effects on web sites, multimedia presentations, and broadcast film and video?
A. Yes. Under our Conditions of Use, you are permitted to use our Photos, Videos and Visual Effects in your website, multimedia, film and video projects.
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